In the event that customers have just one site and are looking at alternative sites, FDR offers customers to work on a split site model where operations would be actively running in FDR's premises which will run processes which are critical as well as non-critical. In the event of a disaster at the customer's main site, customers would typically switch its entire staff at FDR on managing critical processes thereby increasing volumes of diverted critical processes.

Our customers receive:

• Fully operational seat for both voice as well as data;
• Access controlled secure facility;
• Adequate power back-up for daily operations;
• A fully functioning cafeteria and break out rooms;
• Locker box facilities for agents;
• Use of the conference rooms as and when required;
• Access to a fully functioning training room.